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Trust & Compliance

Refund Policy

How NTC reviews refund requests for digital access, credits, booking requests, and secure deal issues.

Version 2026.05.30

Last updated: May 30, 2026

Status: Published

1

Digital membership purchases

Membership access is delivered digitally after checkout. Refunds are reviewed case by case when access was not delivered, duplicate billing occurred, or a documented platform error prevented use of the purchased access.

2

Credits

Credits are tracked in the credit ledger. If a credit purchase or debit is duplicated or fails to deliver, support will correct the balance or issue an appropriate refund when verified.

3

Booking requests

Booking request fees or holds are reviewed based on request status, provider response, cancellation timing, and any automated refund rules shown before submission.

4

How to request a refund

Submit a support request with the payment email, Stripe receipt or payment reference, product purchased, and reason. Support will review fulfillment logs and respond with the next step.

Checkout disclosures

Membership access is digital and begins after successful checkout.
Credits are delivered to the account ledger and can be used only for eligible platform actions.
Booking requests are requests for routing and confirmation, not a guarantee of provider acceptance.
Payment, account, booking, and credit actions are controlled by the website as source of truth.
Customers can contact support for fulfillment, refund, cancellation, or billing questions.